All of our products are warranted for 12 months from date of purchase against defects in material and workmanship.

Si nous reconnaissons que le produit présente un tel défaut, nous le réparerons ou le remplacerons (à notre seule discrétion) gratuitement pour vous.

Une réparation peut signifier que nous vous enverrons un kit de réparation ou des composants que vous pourrez monter vous-même. Ne vous inquiétez pas - nous ne vous demanderons de le faire que si c'est facile !

La modification d'un produit invalide la garantie.

La garantie est un "retour à la base" et non un service gratuit à domicile. Cela signifie que vous devrez nous retourner le produit pour réparation, à vos frais.

This is not transferable and is only available to the first owner.  This warranty does not affect any statutory rights that a consumer may have, for example, the right to hold the retailer accountable.

extension de garantie

We recommend everyone registers a purchase with us, but you do not need to do so.  When you register here within 30 days of purchase, you enjoy a 36 month extended warranty.  If you buy from a retailer, and don't register, then your warranty stays at 12 months (24 months in some regions).

La garantie n'est valable que dans le pays où vous avez acheté le produit (comme les spécifications du produit diffèrent d'un pays à l'autre, il se peut que nous ne disposions pas du produit ou des pièces).

Veuillez noter que les pneus peuvent marquer certains sols ou revêtements, donc faites attention lorsque vous êtes à l'intérieur ou si vous stockez pour de longues périodes. Entretenez vos produits en les nettoyant régulièrement et gardez-les secs pour éviter la corrosion ou la moisissure.

qu'est-ce-qui n'est pas couvert par la garantie ?

Our warranty does not cover claims resulting from misuse, abnormal use, overloading, general wear and tear (including cuts and tears), not following instructions, transportation damage (including airline or freight), customer dissatisfaction with the product in terms of fit, weight, functionality, colour, design, child outgrowing product, lack of maintenance, negligence, natural fading, tyre punctures or corrosion as a result of environmental conditions, if the serial number has been damaged or removed, damage to handle bar or grips, tyres, tubes or fabrics as a result of normal handling and daily use or over-inflation.

The warranty does not cover defects on product purchased second hand or from an unauthorized reseller.

Si votre produit n'est pas couvert par la période ou les conditions de garantie, nous nous ferons un plaisir de le réparer pour un prix raisonnable.

Any loss, consequential loss or damage to any person or property directly or indirectly as a result of using product is expressly excluded.

inscription

Nous savons à quel point il est excitant de recevoir des nouveaux produits, mais n'oubliez quand même pas d'enregistrer votre produit chez nous.

Registration fast tracks the process if you need to make a claim, lets you know sooner if there are any important updates about your product. Registering gets within 30 days of purchase gives you a 36 month extended manufacturers warranty.

Vous recevrez également des informations et des nouvelles de notre part, que nous essaierons de rendre vraiment pertinentes pour vous, afin de vous aider à vivre votre vie sans limites.

If you register after 30 days, you'll still receive the benefits of registering along with the standard 12 month manufacturers warranty.

pièces

We pride ourselves on creating products based on high quality and safety standards.  That’s why only genuine phil&teds parts, or parts which have been approved by us, can only be used. If you need to replace a part, you can contact your retailer, or purchase available parts directly from us here.

The warranty may consist of repair sets or parts that a consumer or a retailer can easily replace.  We will only provide parts and service sets that have been tested and can be assembled easily, with or without instructions. phil&teds will replace like for like, but reserves the right to discontinue a model, colour, fabric, or accessory, and therefore will replace the product, during the warranty period, with the nearest equivalent colour or fabric.  We reserve the right to replace a major part such as a complete chassis or send refurbished parts.  Any replacement will not extend any warranty period beyond the original term.

ce que nous attendons de vous

All claims must be accompanied by a sales receipt to verify the date and place of purchase. Only the original owner is covered by this warranty.  For us to help you in the most efficient manner, please provide as much information as you can when contacting us. Please include any photos or videos that may help explain your experience.

qui dois-je contacter ?

If you wish to make a warranty claim, please do so here and provide all the information as requested.