SUPPORT - metoo highchair - free repair kit
Consistent with our unwavering commitment to safety, and in conjunction with the U.S. Consumer Product Safety Commission, phil&teds USA is announcing a voluntary Recall to Repair of metoo clip-on highchairs sold after May 2006. This Recall is being conducted in response to reports that one or both table clamps have come free from a table or other surface, posing fall and amputation hazards to children. There have been 19 reported incidents, including two incidents involving sever and, in one case, permanent finger injury to children under 18-months old.
Safety is our first priority. You should stop using the metoo clip-on highchair immediately, and order a free repair kit that we are making available to metoo owners. Owners of chairs without plastic spacers will receive a repair kit consisting of new instructions, rubber clamp boots, and plastic spacers. Replacement Instructions are available to all customers on our website.
|Product affected||Product NOT affected|
|The bare aluminum table clamps||The rubberized clamp grips covering
the table top clamps
To receive a free repair kit, please do either of the following:
1) Order by phone: call phil&teds Customer Care at 1-855-652-9019 between the hours of 9am and 5pm Mountain Time; or
2) Order online: Click here to order online
To receive new user instructions, please visit our website . phil&teds stresses that all users should read and adhere to the new instruction manual which contains valuable safety tips and service recommendations.
Should you have any questions please contact one of our trained customer service representatives at: 1-855-652-9019 or firstname.lastname@example.org